Automation on Bad Process = Faster Disaster

The Automation Trap

If your process is broken, automation just breaks it faster.

The Math of Bad Automation

• Current: 100 orders/day × 15% error rate = 15 errors
• After automation: 1,000 orders/day × 15% error rate = 150 errors

You've 10x'd your problem.

Signs You're Automating Chaos

• Workarounds are "normal"
• No one can explain the process clearly
• More than 20% exceptions need manual handling

The Right Approach

Design First, Digitize Second

1. Map current process (including workarounds)

2. Identify why exceptions happen

3. Redesign for the 80% case

4. Only then consider automation

Need help redesigning before you digitize? Let's talk.